Help center

NablaNotes support

Support for the current iPad beta

Need a hand? Email the team with a short description, the app version shown in your iPad settings, and what you expected to happen. Never send your password, sign-in code, or a sensitive note unless we specifically agree on a safe way to receive it.

Email NablaNotes support

Technical help

For crashes, missing content, sync problems, OCR/tutor errors, or backup trouble, include:

  • your iPad model and iPadOS version;
  • the NablaNotes version/build;
  • steps that reproduce the problem; and
  • whether the device was offline.

Account and sign-in

Use the sign-in screen to resend verification or password-reset email. If an Apple or Google sign-in is tied to the wrong email, tell us which provider you used and the account email, but do not send a password or token.

Account deletion

Open the account menu, choose account deletion, and complete the on-screen confirmation. Local files, exports, shared copies, and iCloud backups require separate deletion. See the retention and deletion section, then email us if you want confirmation or further review.

Backups and exports

Account sync is not a complete backup. Use the manual iCloud backup or note export options, wait for the app to confirm completion, and verify important exported files. Keep an independent copy before deleting or moving source material.

Privacy requests

Email nablanotescorp@gmail.com for access, correction, deletion, or another privacy request. Include the account email and what you are asking us to do. We may verify account ownership.

AI and OCR results

AI, handwriting recognition, math solving, and tutor output can be inaccurate. Try a tighter selection and a clear, well-lit image, then verify every result. Do not rely on NablaNotes for an exam answer or a high-stakes decision.